Mobile ordering is not a short-term solution, it’s an investment

Mobile ordering services for delivery or collection have been a lifeline during these difficult times, but this is not just a short-term solution.

COVID-19 has changed the way we think, and it is creating challenges for ordering food & goods online. Even in a post COVID-19 world, customers will still be seeking the easiest ways to order food and receive things they need.

We need to have an adaptive approach to manage the different circumstances and friction customers experience. Any features the Redbox Team is developing for the apps, they are making sure they are solutions to customers’ problems and frustrations meeting their needs and wants.

To prevent the spread of COVID-19, many people were asked to self-isolate and practice social distancing. These measures created frustration for those who still want to order food and supplies online, but hesitate.

In order to ensure the health of both customers and drivers, Redbox introduced a new feature that allows customers to ask the drivers to leave their food at the doorstep or in a safe place for them to pickup.

The feature is clear and simple – When placing an order, customers can choose to have a contactless delivery during checkout on the app or the website. Customers can be confident that deliveries from restaurants conducted safely, therefore they will feel secure to continue ordering food, and restaurants will continue receiving orders and running their business.

Mobile ordering provides the convenience for today and tomorrow and it’s time for you to embrace it. Get in touch today to find out how we can help you.

Aaron Haase
Head of New Business